Manila, Philippines

 

HCPR Consultancy – Service Agreement & Terms of Service

This Terms of Service (“Agreement”) is a legally binding contract between HCPR Consultancy (“Company”, “we”, “us”) and the Client (“Client”, “you”). By engaging our services, submitting a case for processing, or issuing payment, the Client acknowledges and agrees to be bound by the following terms.

1. NATURE OF SERVICES

The Company provides specialized professional reputation management and strategic advisory services. These include:

  • Review assessment, technical evaluation, and policy-violation auditing.

  • Submission of formal removal requests, dispute reports, and appeals.

  • Assistance in addressing negative, fraudulent, or misleading content.

  • Strategic brand protection and monitoring.

Platform Independence: The Client acknowledges that the Company does not own or control third-party platforms (e.g., Google, Trustpilot, Yelp). All final moderation decisions remain the exclusive authority of said platforms.

2. AUTHORIZATION AND FINALITY

  • Express Approval: The Company shall only initiate processing on specific reviews expressly approved by the Client.

  • Irrevocability: Once the Client approves a review for processing, the authorization is final. Due to the immediate allocation of technical resources and expertise, no cancellations or withdrawals are permitted once processing has commenced.

3. SERVICE FEES AND BILLING

  • Fulfillment Criteria: A service is considered “Successfully Completed” and fully billable once an approved review is removed from public visibility on the target platform.

  • Attribution: Fees apply to the specific outcome of the approved cases regardless of the internal processing timelines of the platform provider.

4. CONCURRENT VENDOR & REVIEW REAPPEARANCE CLAUSE

The Client acknowledges that the stability of a business profile depends on consistent, policy-compliant interactions with the platform.

  • Third-Party Impact: If the Client engages (or has engaged) any third-party individual, agency, or automated service for reputation management on the same business profile during or after the Company’s engagement, the Company shall not be held liable for any review reappearances, profile suspensions, or reversals of removals.

  • Integrity of Profile: The Client understands that external methods—including but not limited to bots, mass-reporting, or unauthorized practices—used by other providers may trigger platform audits that reinstate previously removed content. The Company cannot control or mitigate the “footprint” left by third-party activity.

  • Attribution Indemnity: Any reviews successfully removed by the Company and marked as completed shall be considered fulfilled. No refunds, credits, or chargebacks shall apply if a review returns due to the actions, methods, or presence of a concurrent third-party provider on the same account.

5. REAPPEARING OR REINSTATED REVIEWS (GENERAL)

In instances where a review is reinstated by a platform’s automated system update or manual audit (independent of third-party interference):

  • The Client may request a reassessment.

  • The Company may, at its sole discretion and subject to platform eligibility, provide reasonable assistance for re-submission.

  • The Company provides no guarantee of permanent removal, as platform algorithms are subject to change without notice.

6. NO REFUND & ANTI-CHARGEBACK POLICY

  • Finality of Payment: All payments are final, non-refundable, and non-reversable once services have commenced.

  • Scope of Policy: This “No Refund” policy remains in effect regardless of platform policy shifts, algorithmic updates, or the reinstatement of reviews after a successful removal has been recorded.

  • Chargeback Waiver: The Client agrees not to initiate any credit card chargebacks or payment disputes for services rendered and completed under the terms of this Agreement.

7. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The Company is not liable for indirect, incidental, or consequential damages, including loss of business revenue or “goodwill.”

  • The Company is not responsible for platform-wide actions, such as the sudden suspension of a Client’s business profile by the platform provider.

  • Total Liability: The Company’s maximum aggregate liability is strictly limited to the specific amount paid for the individual service/case in question.

8. CLIENT RESPONSIBILITIES

The Client must provide accurate links and evidence. Failure to provide truthful information regarding the history of the business profile or previous removal attempts may compromise the Company’s ability to perform and does not exempt the Client from payment obligations.

9. CONFIDENTIALITY

Both parties agree to treat all communications, strategies, and case details as “Confidential Information.” The Company will not disclose Client data to third parties, except as required to execute the removal process with the platform.

10. GOVERNING LAW AND ACCEPTANCE

This Agreement constitutes the entire understanding between the parties. By proceeding with payment or case submission, the Client confirms they have read, understood, and accepted these terms in full.